Frequently Asked Questions

We try our best to package your eggs the best way possible to endure the roughest handling, weather, and thousands of miles. All of our packages come with insurance included. If your eggs are broken during transit, please follow the steps in your box to be able to file an insurance claim. If you need additional assistance, please do not hesitate to contact us and we will be glad to help you.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website. This will help you keep track of when your estimated delivery date will be. 

Yes, we offer a hatching guide with some quick tips for everyone, even beginners, to make hatching easy for everyone.

We offer a 50% fertility guarantee to all of our customers. We are confident in our stock which is why we guarantee that at least 50% of your eggs will be fertile and show development inside the egg. If for some reason you have less than 50%, we will replace them or issue you a prorated refund to make up the difference.